Alarms/Notifications Overview

Emails and SMS (text messages) are available in our platform. Below you will find the list of all available to you with our default settings. 

Alarms/Notifications Overview Table

Note: The light gray conditions listed in the table are configurable.

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This is a list of the alarms and notifications that are available for your service. When an alarm is triggered, there are three options for delivering the notification:

• 📧 | Driver Email - an email is sent to the email address associated with the driver's user profile.
• 📨 | Admin Email - an email is sent to the email address specified by your organization. Often times this is a shared email account to ensure maximum visibility.
  • In order to see which email address your admin notifications are being sent to please select General Information in Service View. In the Basic Information section you will see the name of your service along with an email address. You have the ability to update the email address by selecting Update Organization.
• 💬 | SMS - a text message is sent to the phone number associated with the driver's user profile.

We have listed each alarm along with a short description of when it's triggered. Best practices are included to help you make a decision on your options. Also included is the copy text for each notification for you to review. Please take note that some alarms have different versions, one that's sent to drivers and another that's internal and sent to admins.

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🔔 | Reservation Reminder

An email is sent to a driver with specific vehicle details pertaining to their reservation. This is sent 24 hours before the scheduled reservation start time.

📦 Default Configuration:

• 📧 Driver Email: Enabled

💡 Best Practice: This can be configured to match the Vehicle Confirmed RRS, ensuring the driver has all relevant reservation details on hand.

📧 | Driver Email

Subject: [Service Name] Reservation Reminder 

Body:
Hi [Driver First Name], 

This is a reminder about your upcoming [Service Name] reservation: 

• Start Time: [Start Reserved Date] - [Start Reserved Time]
• End Time: [End Reserved Date] - [End Reserved Time]
• Location: 
• [Location Name] 
• [Location Address] 
• [Location City], [Location State], [Location Zip] 
• Vehicle: [Vehicle Name] [Vehicle Color] [Vehicle Model]
• License Plate: [License Plate] 

Thank you, 

[Service Name]

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🔔 Late Return (0 Minutes)

A notification is sent once a reservation's scheduled end time has passed and the reservation has not been extended.

📦 Default Configuration:

• 📧 Driver Email: Enabled

• 💬 SMS: Enabled

• 📨 Admin Email: Disabled

📧 | Driver Email

Subject: Time to Return [Vehicle Name] Reservation [Reservation ID]

Body:
Hi [Driver First Name],

This is a quick reminder that your reservation for vehicle [Vehicle Name] has just passed its scheduled return time. Please return the vehicle as soon as you can. If you need more time with [Vehicle Name], you can quickly extend your reservation.

If you have any questions or are experiencing issues, please don't hesitate to reach out to your point of contact.

Thank you,

[Service Name]

💬 | SMS

Your scheduled reservation end time just passed. Please return your vehicle immediately. Issues? Call [Point of Contact Name] at [Point of Contact Phone #].

📨 | Admin Email

Subject: Vehicle Overdue - Reservation [Reservation ID]

Body:
Reservation [Reservation ID] for vehicle [Vehicle Name] is now overdue.

• Reservation ID: [Reservation ID]
• Driver: [Driver Full Name] [Driver ID]
• Vehicle Name: [Vehicle Name]
• Scheduled Return Time: [End Reserved Time]

Thank you,

[Service Name]

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🔔 | Late Return (15 Minutes)

A notification is sent once a reservation is 15 minutes late and has not been extended.

📦 Default Configuration:

• 📧 Driver Email: Enabled

• 💬 SMS: Enabled

• 📨 Admin Email: Disabled

📧 | Driver Email

Subject: Vehicle 15 Minutes Overdue - Reservation [Reservation ID]

Body: 
Hi [Driver First Name],

This is a quick reminder that your reservation for vehicle [Vehicle Name] is now 15 minutes overdue. Please return the vehicle as soon as you can. If you need more time with [Vehicle Name], you can extend your reservation.

If you have any questions or are experiencing issues, please don't hesitate to reach out to your point of contact.

Thank you,

[Service Name]

💬 | SMS

Your reservation is now 15 minutes late, please return your vehicle immediately. Issues? Call [Point of Contact Name] at [Point of Contact Phone #].

📨 | Admin Email

Subject: Vehicle 15 Minutes Overdue - Reservation [Reservation ID]

Body:
Reservation [Reservation ID] for vehicle [Vehicle Name] is currently 15 minutes overdue.

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🔔 | Late Return (1 Hour)

A notification is sent once a reservation is 1 hour late and has not been extended.

📦 Default Configuration:

• 📧 Driver Email: Enabled

• 💬 SMS: Enabled

• 📨 Admin Email: Enabled

📧 | Driver Email

Subject: Vehicle One Hour Overdue - Please Return Soon Reservation [Reservation ID]

Body:
Hi [Driver First Name],

This is a quick note about your reservation for vehicle [Vehicle Name]. It is now one hour overdue. To help keep our vehicles running on schedule, please return [Vehicle Name] as soon as possible. If you need more time, you can easily extend your reservation.

If you have any questions or are experiencing issues, please don't hesitate to reach out to your point of contact.

Thank you,

[Service Name]

💬 | SMS

Your reservation is now 1 hour late, please return your vehicle immediately. Issues? Call [Point of Contact Name] at [Point of Contact Phone #].

📨 | Admin Email

Subject: Vehicle One Hour Overdue - Reservation [Reservation ID]

Body:
Reservation [Reservation ID] for vehicle [Vehicle Name] is currently one hour overdue.

• Reservation ID: [Reservation ID]
• Driver: [Driver Full Name] [Driver ID]
• Vehicle Name: [Vehicle Name]
• Scheduled Return Time: [End Reserved Time]

Thank you,

[Service Name]

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🔔 | Late Return (2 Hours)

A notification is sent once a reservation is 2 hours late and has not been extended.

📦 Default Configuration:

• 📧 Driver Email: Enabled

• 💬 SMS: Enabled

• 📨 Admin Email: Enabled

📧 | Driver Email

Subject: Vehicle Two Hours Overdue - Reservation [Reservation ID]

Body:

Hi [Driver First Name],

Your reservation for vehicle [Vehicle Name] is now two hours overdue. Returning the vehicle promptly ensures its availability for other drivers. If you need more time with the vehicle, please extend your reservation to avoid possible issues.

If you're experiencing issues or have questions, please reach out to your point of contact.

Thank you,

[Service Name]

💬 | SMS

Your reservation is now 2 hours late, please return your vehicle immediately. Issues? Call [Point of Contact Name] at [Point of Contact Phone #].

📨 | Admin Email

Subject: Vehicle Two Hours Overdue - Reservation [Reservation ID]

Body:
Reservation [Reservation ID] for vehicle [Vehicle Name] is currently two hours overdue.

• Reservation ID: [Reservation ID]
• Driver: [Driver Full Name] [Driver ID]
• Vehicle Name: [Vehicle Name]
• Scheduled Return Time: [End Reserved Time]

Thank you,

[Service Name]

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🔔 | Late Return (0 Minutes Late, Upcoming Reservation)

A notification is sent once a reservation's scheduled end time has arrived and the vehicle has another reservation upcoming in an hour.

📦 Default Configuration:

• 📧 Driver Email: Enabled

• 💬 SMS: Enabled

• 📨 Admin Email: Enabled

📧 | Driver Email

Subject: URGENT: Vehicle Overdue - Reservation [Reservation ID]

Body:
Hi [Driver First Name],

Your reservation is overdue and is causing a delay for the next driver who needs to use the vehicle.

• Vehicle Name: [Vehicle Name]
• Location: [Location Name]
• Original Return Time: [End Reserved Time]

Please return vehicle [Vehicle Name] immediately. If you cannot return the vehicle immediately, please reach out to your point of contact as soon as possible.

Thank you,

[Service Name]

💬 | SMS

Looks like you're running late and someone is waiting on your vehicle. Please return your vehicle immediately. Issues? Call [Point of Contact Name] at [Point of Contact Phone #].

📨 | Admin Email

Subject: URGENT: Reservation Conflict - Vehicle [Vehicle Name] Overdue

Body:
Vehicle [Vehicle Name] is overdue for reservation [Reservation ID], and is causing a conflict with an upcoming reservation.

• Overdue Reservation ID: [Reservation ID]
• Vehicle Name: [Vehicle Name]
• Current Driver: [Driver Full Name]
• Upcoming Reservation Start Time: [Start Reserved Time) (in less than an hour)

To resolve this conflict, you can update the upcoming reservation to assign a different vehicle. The driver with the upcoming reservation will be automatically notified of the change.

Thank you,

[Service Name]

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🔔 | Car Offline, Upcoming Reservation

An email is sent to an admin when an offline vehicle has a reservation upcoming within 24 hours.

📦 Default Configuration: 

• 📨 Admin Email: Enabled

📨 | Admin Email

Subject: ACTION NEEDED: Offline Vehicle with Upcoming Reservation - [Vehicle Name] Reservation [Reservation ID] 

Body:
Vehicle [Vehicle Name] is currently offline but has a reservation scheduled to begin in 24 hours.

• Vehicle: [Vehicle Name]
• Current Status: [Vehicle Status]
• Reservation ID: [Reservation ID]
• Driver: [Driver Full Name]
• Location: [Location Name]
• Scheduled Start: [Start Reserved Date] - [Start Reserved Time]

Please take action to either bring the vehicle online or reassign the upcoming reservation to a different vehicle.

Thank you,

[Service Name]

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🔔 | Unbooked Vehicle Away from Lot

An email is sent to an admin when an unbooked vehicle is more than 100m from its home location's geofence. This serves as a loss prevention measure.

📦 Default Configuration: 

• 📨 Admin Email: Enabled

📨 | Admin Email

Subject: SECURITY ALERT: Unbooked Vehicle Away from Lot [Vehicle Name] 

Body:
Vehicle [Vehicle Name] is currently unbooked and has been detected outside of the designated lot boundaries. This could indicate a potential unauthorized use or theft. Please review the vehicle's GPS data to investigate further. You may need to manually update the GPS to obtain the latest coordinates.

• Vehicle ID: [Vehicle ID]
• Vehicle Name: [Vehicle Name]
• Current Status: [Status]
• Last Recorded Location: [Location Name]

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🔔 | Vehicle Damage Reported

An email is sent to an admin when a driver submits a damage report via the app. The email includes a link to the reservation's detail page to review the report.

📦 Default Configuration: 

• 📨 Admin Email: Enabled

📨 | Admin Email

Subject: Vehicle Damage Report - Reservation [Reservation ID]

Body:
A damage report has been submitted for vehicle [Vehicle Name] Reservation [Reservation ID].

• Reported by: [Submission User Full Name] [Submission User ID]
• Reservation ID: [Reservation ID]
• Form ID: [Form ID]
• Vehicle Name: [Reservation URL]

View details in Mission Control: [Reservation Mission Control URL]

Please review the report and take any necessary action.

Thank you,

[Service Name]

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🔔 | Reservation Created

An email is sent with reservation details after a reservation has been created.

📦 Default Configuration:

• 📧 Driver Email: Enabled

• 📨 Admin Email: Disabled

📧 | Driver Email

Subject: Reservation Created - Res. [Reservation ID]

Body:
Hi [Driver First Name],

You're all set! Your reservation with [Service Name] is confirmed.

Reservation Details:

• Reservation ID: [Reservation ID]
• Vehicle location: [End Location Name]
• Service Group: [Vehicle Group Name]
• Reserved Start: [Start Reserved Date] - [Start Reserved Time]
• Reserved End: [End Reserved Date] - [End Reserved Time]

You'll receive a reminder email before your reservation starts. View or manage your reservation in the mobile app or the web reservation app.

Thank you,

[Service Name]

📨 | Admin Email

Subject: New Reservation Created - [Vehicle Name] Reservation [Reservation ID]

Body:
A new reservation has been created.

• Organization: [Service Name]
• Reservation ID: [Reservation ID]
• Start Time: [Start Reserved Datetime]
• End Time: [End Reserved Datetime]
• Vehicle: [Vehicle Name]
• VIN: [Vehicle VIN]
• License Plate: [License Plate]
• Driver: [Driver Full Name] [Driver ID]
• Location: [Location Name]
• Distance to Vehicle: [Distance to Location]

Thank you,

[Service Name]

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🔔 | Reservation Updated

An email is sent to notify the driver and an admin that reservation details have been updated.

📦 Default Configuration:

• 📧 Driver Email: Enabled

• 📨 Admin Email: Disabled

📧 | Driver Email

Subject: Reservation Updated - [Vehicle Name] Reservation [Reservation ID]

Body:
Hi [Driver First Name],

Your reservation for [Vehicle Name] has been updated.

• Vehicle: [Vehicle Name]
• Location: [Location Name]
• Start Time: [Start Reserved Date] - [Start Reserved Time]
• End Time: [End Reserved Date] - [End Reserved Time]

View or manage your reservation in the mobile app or the web reservation app.

Thank you,

[Service Name]

📨 | Admin Email

Subject: Reservation Updated - [Vehicle Name] Reservation [Reservation ID]

Body:
Reservation [Reservation ID] has been updated.

• Organization: [Service Name]
• Reservation ID: [Reservation ID]
• Start Time: [Start Reserved Datetime]
• End Time: [End Reserved Datetime]
• Vehicle: [Vehicle Name]
• VIN: ([Vehicle VIN])
• License Plate: [License Plate]
• Driver: [Driver Full Name]
• Location: [Location Name]
• Distance to Vehicle: [Distance to Location]

Thank you,

[Service Name]

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🔔 | Reservation Cancelled

An email is sent to notify the driver and an admin that a reservation has been cancelled.

📦 Default Configuration:

• 📧 Driver Email: Enabled

• 📨 Admin Email: Disabled

📧 | Driver Email

Subject: Your [Service Name] Reservation [Reservation ID] Has Been Cancelled

Body:
Hi [Driver First Name],

We're writing to inform you that your reservation for [Vehicle Name] has been cancelled.

• Vehicle: [Vehicle Name]
• Location: [Location Name]
• Original Start Time: [Start Reserved Date] - [Start Reserved Time]
• Original End Time: [End Reserved Date] - [End Reserved Time]

If you need to book another vehicle, you can do so through the mobile app or the web reservation app.

Thank you,

[Service Name]

📨 | Admin Email

Subject: Reservation Cancelled - [Vehicle Name] Reservation [Reservation ID]

Body:
Reservation [Reservation ID] has been cancelled.

• Organization: [Service Name]
• Reservation ID: [Reservation ID]
• Original Start Time: [Start Reserved Datetime]
• Original End Time: [End Reserved Datetime]
• Vehicle: [Vehicle Name]
• VIN: [Vehicle VIN]
• License Plate: [License Plate]
• Driver: [Driver Full Name]
• Location: [Location Name]
• Distance to Vehicle: [Distance to Location]

Thank you,

[Service Name]

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🔔 | No Show

An email is sent to a driver when their reservation is cancelled because they did not start it. Once cancelled, the vehicle becomes available for other drivers to reserve.

📦 Default Configuration:

• Trigger Condition: 1 Hour after start time

• 📧 Driver Email: Enabled

💡 Best Practice: Generally this is configured to trigger a set amount of time after the reservation's start time has passed. This will minimize the amount of time that an unused vehicle is unavailable.

📧 | Driver Email

Subject: You Missed Your Reservation [Reservation ID]

Body:
Hi [Driver First Name],

We noticed that you didn't make it to your scheduled reservation. Your reservation has been cancelled to ensure the vehicle is available for other drivers.

• Vehicle: [Vehicle Name]
• Location: [Location Name]
• Original Start Time: [Start Reserved Date] - [Start Reserved Time]

If you still need a vehicle, you can easily create a new reservation in the mobile app or web reservation app.

We understand that things come up. Please remember to cancel your reservation in advance if your plans change to avoid any inconvenience.

Thank you,

[Service Name]

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🔔 | Reservation Ended Away from Lot

An email is sent to an admin when a reservation ends while the vehicle is more than 1 mile away from its home location.

📦 Default Configuration:

• 📨 Admin Email: Enabled

📨 | Admin Email

Subject: Reservation Ended Offsite - Action Needed - [Vehicle Name] Reservation [Reservation ID]

Body:
The reservation for vehicle [Vehicle Name] has ended offsite. Please retrieve the vehicle and return it to its designated lot.

• Organization: [Service Name]
• Reservation ID: [Reservation ID]
• Start Time: [Start Reserved Datetime]
• End Time: [End Reserved Datetime]
• Vehicle: [Vehicle Name]
• VIN: [Vehicle VIN]
• License Plate: [License Plate]
• Driver: [Driver Full Name]
• Return Location: [End Location Name]
• Distance from Home Lot: [Distance to Location]

Thank you,

[Service Name]

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🔔 | Low Battery Voltage

An email is sent to an admin when a vehicle's battery drops below a certain threshold. The default threshold is 12v but is configurable.

📦 Default Configuration:

• 📨 Admin Email: Enabled

📨 | Admin Email

Subject: WARNING: Low Battery Voltage Detected - Veh. [Vehicle ID]

Body:
Vehicle [Vehicle Name] has reported a critically low battery voltage. This may indicate a problem with the battery or the vehicle's electrical system.

Please contact the location point-of-contact to check the vehicle battery and take necessary action. If possible, run the vehicle to recharge the battery.

• Vehicle Name: [Vehicle Name]
• License Plate: [License Plate]
• Voltage Reading: [Voltage]

Thank you,

[Service Name]

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🔔 | Low Fuel Near End

An email alerts an admin when a vehicle's fuel or battery level is below a set threshold near the reservation's end. By default, this triggers 90 minutes before reservation end and 30% fuel/battery left remaining.

📦 Default Configuration:

• Trigger Condition: 30% fuel/battery level

• 📨 Admin Email: Enabled

📨 | Admin Email

Subject: Low Fuel/Energy Alert - [Vehicle Name] Reservation [Reservation ID]

Body:
Vehicle [Vehicle Name] was returned with low fuel/energy at the end of Reservation [Reservation ID]. The fuel/energy level was reported as [Energy Level].

Please ensure the vehicle is refueled/charged for the next driver.

• Reservation ID: [Reservation ID]
• Vehicle Name: [Vehicle Name]
• Driver: [Driver ID] [Driver Full Name]
• Fuel/Energy Level: [Energy Level]
• Location: [Location Name]

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🔔 | Geofence

A notification is sent when a vehicle travels outside of a permitted distance from its home location. An email is sent to an admin and an SMS can be sent to the driver.

📦 Default Configuration:

• Trigger Condition: 60 miles away from home location
• 💬 SMS: Enabled

• 📨 Admin Email: Enabled

📨 | Admin Email

Subject: Geofence Alert - Vehicle Exceeded Travel Radius Reservation [Reservation ID]

Body:
Vehicle [Vehicle Name] has traveled outside of the allowed radius for Reservation [Reservation ID]. This may require your attention to ensure the vehicle is being used appropriately. Please review the reservation details and consider contacting the driver to check in.

• Reservation ID: [Reservation ID]
• Vehicle Name: [Vehicle Name]
• Current Location: [Vehicle Coordinates]
• Driver: [Driver Full Name]
• Scheduled Start Time: [Start Reserved Time]
• Scheduled End Time: [End Reserved Time]

Thank you,

[Service Name]

💬 | SMS

You're outside the allowable area (xx mi). Please return closer to the home lot.

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🔔 | Stale Telemetry

An email alerts an admin that a connectivity issue has been detected with a vehicle's telematics hardware.

📦 Default Configuration:

• 📨 Admin Email: Enabled

📨 | Admin Email

Subject: Stale Telemetry - Vehicle [Vehicle Name]

Body:
We've detected a connectivity issue with the following vehicle. This could indicate a problem with the vehicle's hardware, network connectivity or other factors.

• Vehicle: [Vehicle Name]
• License Plate: [License Plate]
• Location: [Location Name]

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🔔 | Reminder at Start

An email and/or text is sent to a driver when their reservation's scheduled start time has arrived.

📦 Default Configuration:

• 📧 Driver Email: Enabled
• 💬 SMS: Enabled

📧 | Driver Email

Subject: Reminder: Your Reservation's Scheduled Start Time is Now

Body:
Hello! Your reservation for [Vehicle Name] is now starting. Here are the details you'll need:

• Reservation ID: [Reservation ID]
• Location: [Location Name]
• Start Date/Time: [Start Date/Time]
• End Date/Time: [End Date/Time]
• Vehicle: [Vehicle Name]
• License Plate: [License Plate]

Thank you,

[Service Name]

💬 | SMS

The scheduled start time for your reservation has arrived. See your mobile app or the web reservation app for vehicle details and location.

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🔔 | Reservation Ending Reminder

A text is sent to a driver when their reservation's scheduled end time is approaching. This is configured to be sent 10 minutes before the scheduled end time.

📦 Default Configuration:

• 💬 SMS: Enabled

💬 | SMS

Reminder: 10 min left on your reservation. To avoid issues, please return to the designated location or check if an extension is possible.

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🔔 | Distant Near End

A notification is sent when a reservation's end time is approaching, the driver is more than 20 miles away from the home location, and there is an upcoming reservation for the vehicle. An email can also be sent to an admin at this time.

📦 Default Configuration:

• 📨 Admin Email: Enabled

📨 | Admin Email

Subject: URGENT: Vehicle Approaching End of Reservation & Far From Lot - Potential Conflict 

Body:
A driver is currently 20+ miles away from the home location with less than 30 minutes remaining in their reservation. Another reservation for this vehicle is scheduled to start in 90 minutes. Please monitor the return of this vehicle and reassign the upcoming reservation if necessary.

Last Known Coordinates: [Vehicle Coordinates]

Distance to Home Location: [Distance to Location]

Reservation Details:

• Reservation ID: [Reservation ID]
• Vehicle Name: [Vehicle Name]
• Driver: [Driver Full Name] - [Driver ID]
• Scheduled Start Date/Time: [Start Date/Time]
• Scheduled End Date/Time: [End Date/Time]