Alarms/Notifications Overview

Emails and SMS (text messages) are available in our platform. Below you will find the list of all available to you with our default settings.

Alarms/Notifications Overview Table

Alarm/Notification	Condition	Email/SMS
Late Return	0 minutes late, 15 minutes late, 1 hour late, 2 hours late, 0 minutes late upcoming res	Admin Email, Driver Email, Driver SMS
Car Offline Upcoming Reservation	24 hours before scheduled reservation start	Admin Email
Unbooked Vehicle Away from Lot	More than 100m from location	Admin Email
Vehicle Damage Reported		Admin Email
Reservation Created		Admin Email, Driver Email
Reservation Updated		Admin Email, Driver Email
Reservation Canceled		Admin Email, Driver Email
Reservation Ended Away from Lot	More than 1 mile from location	Admin Email
Reservation Reminder	24 hours before scheduled reservation start	Admin Email
Low Battery Voltage	Voltage less than 12v	Admin Email
Geofence Alert	More than 75 miles from location	Admin Email, Driver SMS

Note: The light gray conditions listed in the table are configurable.

This is a list of the alarms/notifications, along with a description and an example of the email and/or SMS message that is sent on the alarm is triggered.

Alarms/Notifications: Late Return (0 Minutes Late)

An email and/or text is sent to a driver once a reservation's scheduled end time has passed. This alarm is triggered at different time intervals and each needs to be configured individually. An admin can also be notified if necessary.

Admin/Driver Email

Subject: Late Vehicle Return
Body: Reservation (Reservation ID#) is now late.
- Reservation: Reservation ID#
- Driver: Driver ID# - Driver's Full Name
- Vehicle Name: Vehicle Name

SMS

Your scheduled reservation end time just passed. Please return your vehicle immediately. Issues? Call (PoC Name) at (PoC Phone#).

Alarms/Notifications: Late Return (15 Minutes Late)

An email and/or text is sent to a driver once a reservation is 15 minutes late. This alarm is triggered at different time intervals and each needs to be configured individually. An admin can also be notified if necessary.

Admin/Driver Email

Subject: Late Vehicle Return: 15 Minutes
Body: Reservation (Reservation ID#) is now late by 15 minutes.
- Reservation: Reservation ID#
- Driver: Driver ID# - Driver's Full Name
- Vehicle Name: Vehicle Name

SMS

Your scheduled reservation end time just passed. Please return your vehicle immediately. Issues? Call (PoC Name) at (PoC Phone#).

Alarms/Notifications: Late Return (1 Hour Late)

An email and/or text is sent to a driver once a reservation is 1 hour late. This alarm is triggered at different time intervals and each needs to be configured individually. An admin can also be notified if necessary.

Admin/Driver Email

Subject: Late Vehicle Return: Over 1 Hour
Body: Reservation (Reservation ID#) is now late by over an hour.
- Reservation: Reservation ID#
- Driver: Driver ID# - Driver's Full Name
- Vehicle Name: Vehicle Name

SMS

Your reservation is now 1 hour late, please return your vehicle immediately. Issues? Call (PoC Name) at (PoC Phone#).

Alarms/Notifications: Late Return (2 Hours)

An email and/or text is sent to a driver once a reservation is 2 hours late. This alarm is triggered at different time intervals and each needs to be configured individually. An admin can also be notified if necessary.

Admin/Driver Email

Subject: Late Vehicle Return: Over 2 Hours
Body: Reservation ([reservation_id]) is now late by over 2 hours.
- Reservation: Reservation ID#
- Driver: Driver ID# - Driver's Full Name
- Vehicle Name: Vehicle Name

SMS

Your reservation is now 2 hours late, please return your vehicle immediately. Issues? Call (PoC Name) at (PoC Phone#).

Alarms/Notifications: Late Return (0 Minutes Late, Upcoming)

An email and/or text is sent to a driver once a reservation's scheduled end time has passed and the vehicle has another reservation upcoming in an hour. An admin can also be notified if necessary.

Admin/Driver Email

Subject: Late Vehicle Reservation Starting Soon
Body: Reservation (Reservation ID#) is late to return and another reservation on (Vehicle Name) is starting in less than an hour.
- Reservation Details:
- Reservation ID: Reservation ID#
- Vehicle Name: Vehicle Name
- Vehicle Location: Location Name
- Driver: Driver's Full Name - Driver ID#
- Scheduled Start Time: Start Time
- End Reserved Time: End Time

SMS

Looks like you're running late and someone is waiting on your vehicle. Please return your vehicle immediately. Issues? Call (PoC Name) at (PoC Phone#).

Alarms/Notifications: Car Offline, Upcoming Reservation

An email is sent to an admin when an offline vehicle has a reservation upcoming within 24 hours.

Admin Email

Subject: Upcoming Reservation: Vehicle Offline
Body: A vehicle is set as offline, but has a reservation coming up within 24 hours.
- Vehicle Name: Vehicle Name
- Vehicle Status: Vehicle Status
- Reservation: Reservation ID# - Driver's Full Name
- Location: Location Name
- Scheduled Start: Start Date - Start Time
- Scheduled End: End Date - End Time

Alarms/Notifications: Unbooked Vehicle Away from Lot

An email is sent to an admin when a vehicle is more than 100m from its defined home locations geofence. This is designed to help with loss prevention.

Admin/Driver Email

Subject: Unbooked Vehicle Away from Lot
Body: A vehicle that is not currently on a reservation may be away from the home location. Please review the GPS data from the vehicle to determine if the vehicle might be stolen or being used without authorization. You may need to manually update the GPS on the vehicle to get the latest coordinates.
- Vehicle Info:
- Vehicle ID: Vehicle ID
- Name: Vehicle Name
- Status: Vehicle Status
- Location: Location Name

Alarms/Notifications: Vehicle Damage Reported

An email is sent to an admin when a damage report is submitted by a driver on the app. This email contains a hyperlink that will redirect the admin to the reservation's details page where the damage report can be reviewed.

Admin Email

Subject: Vehicle Damage Reported
Body: A form was submitted reporting damage,
- Form: ID: Form ID#
- URL: Reservation Hyperlink
- User: Driver's Full Name
- User ID: Driver ID#
- Reservation ID: Reservation ID#

Alarms/Notifications: Reservation Created

An email is sent to notify the driver that a reservation has been created. This can also be sent to an admin if desired.

Admin Email

Subject: Reservation Created - Res. (Reservation ID#), Veh. (Vehicle ID#)
Body: (Table that includes the following information)
- Organization Name: (Organization Name)
- Reservation ID: (Reservation ID#)
- Start Time: (Start Time)
- End Time: (End Time)
- Vehicle ID: (Vehicle ID#)
- Name: (Vehicle Name)
- Plate: (License Plate#)
- VIN: (VIN#)
- Driver ID: (Driver ID#)
- Location Name: (Location Name)
- Distance to Vehicle: (Current Distance from Location)

Driver Email

Subject: Reservation Confirmed!
Body: Your vehicle reservation is confirmed, (Driver's First Name).
- Reservation Details:
- Vehicle Name: Vehicle Name
- Vehicle Location: Location Name
- Scheduled Start Date/Time: Start Date - Start Time
- Scheduled End Date/Time: End Date - End Time

Alarms/Notifications: Reservation Updated

An email is sent to notify the driver that details of their reservation have been updated. This can also be sent to an admin if desired.

Admin Email

Subject: Reservation Updated - Res. ([reservation_id]), Veh. cite_start
Body: (Table that includes the following information)
- Organization Name: (Organization Name)
- Reservation ID: (Reservation ID#)
- Start Time: (Start Time)
- End Time: (End Time)
- Vehicle ID: (Vehicle ID#)
- Name: (Vehicle Name)
- Plate: (License Plate#)
- VIN: (VIN#)
- Driver ID: (Driver ID#)
- Location Name: (Location Name)
- Distance to Vehicle: (Current Distance from Location)

Driver Email

Subject: Reservation Updated
Body: Your vehicle reservation has been updated, (Driver's First Name).
- Reservation Details:
- Vehicle Name: Vehicle Name
- Vehicle Location: Location Name
- Scheduled Start Date/Time: Start Date - Start Time
- Scheduled End Date/Time: End Date - End Time

Alarms/Notifications: Reservation Canceled

An email is sent to notify the driver that their reservation has been canceled. This can also be sent to an admin if desired.

Admin Email

Subject: Reservation Canceled - Res. (Reservation ID#), Veh. (Vehicle ID#)
Body: (Table that includes the following information)
- Organization Name: (Organization Name)
- Reservation ID: (Reservation ID#)
- Start Time: (Start Time)
- End Time: (End Time)
- Vehicle ID: (Vehicle ID#)
- Name: (Vehicle Name)
- Plate: (License Plate#)
- VIN: (VIN#)
- Driver ID: (Driver ID#)
- Location Name: (Location Name)
- Distance to Vehicle: (Current Distance from Location)

Driver Email

Subject: Reservation Canceled
Body: Your vehicle reservation has been canceled, (Driver's First Name).
- Reservation Details:
- Vehicle Name: Vehicle Name
- Vehicle Location: Location Name
- Scheduled Start Date/Time: Start Date - Start Time
- Scheduled End Date/Time: End Date - End Time

Alarms/Notifications: Reservation Ended Away from Lot

An email is sent to notify an admin that a reservation was ended but the vehicle is more than 1 mile away from the home location.

Admin Email

Subject: Reservation Ended Away From Lot - Res. (Reservation ID#), Veh. (Vehicle ID#)
Body: (Table that includes the following information)
- Organization Name: (Organization Name)
- Reservation ID: (Reservation ID#)
- Start Time: (Start Time)
- End Time: (End Time)
- Vehicle ID: (Vehicle ID#)
- Name: (Vehicle Name)
- Plate: (License Plate#)
- VIN: (VIN#)
- Driver ID: (Driver ID#)
- Location Name: (Location Name)
- Distance to Vehicle: (Current Distance from Location)

Alarms/Notifications: Reservation Reminder

An email is sent to a driver once a specific vehicle has been assigned to a reservation.

Best Practice: This can be configured to match the Vehicle Confirmed RRS, ensuring the driver has all relevant reservation details on hand.

Admin Email

Subject: Reservation Starting Soon!
Body:
- Scheduled Start: Start Date - Start Time
- Scheduled End: End Date - End Time
- Location: Location Name
- Address: Address, City State, Zip
- Vehicle Name: Vehicle Name
- Vehicle Model: Color Model
- License Plate: License Plate

Alarms/Notifications: Low Battery Voltage

An email is sent to an admin to alert them that a vehicle's battery has dropped below a certain threshold. This threshold is configurable but is set to 12v by default.

Driver Email

Subject: A vehicle battery is under 12 V.
Body: A vehicle battery is under 12 V. Please contact the location point-of-contact to check the vehicle battery and run the vehicle to recharge as necessary.
- Vehicle Details:
- Name: Vehicle Name
- License Plate: License Plate#
- Voltage Reading: Voltage

Alarms/Notifications: Geofence Alert

An email is sent to an admin to alert them that a vehicle has traveled outside of a permitted range from its home location. An SMS can also be sent to the driver in this situation.

Specify the allowed distance that vehicles can travel from their original location.

Admin/Driver Email

Subject: Geofence Alert
Body: A vehicle has crossed the 75 mile radius from its original location.
- Reservation Details:
- Reservation ID: Reservation ID#
- Vehicle Name: Vehicle Name
- Vehicle Location: Location Name
- Driver: Driver's Full Name - Driver ID#
- Scheduled Start Time: Start Time
- Scheduled End Time: End Time

SMS

You're outside the allowable area (75mi). Please contact return closer to the home lot.