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Cancel a Car Share Reservation

This article will walk you through the simple steps to cancel a reservation. For information on how to create a reservation, please see How to Create a Car Share Reservation.

Instructions
  1. In Service View, select Reservations in the navigation menu.
  2. Search the reservation you want to cancel. You can filter your query search by Reservation ID, customer name, vehicle name, service group, the status of the reservation, reservation dates etc.

  1. Select the reservation you want to cancel and select “Cancel Reservation“.

  1. You will be asked to confirm the cancellation. You have the option of canceling without applying a charge to the customer.

Note: Your service may apply cancellation fees and minimum payments or other charges may apply to this reservation. Electing to cancel without a charge may refund any payment authorizations that are being held from the customer.

  1. You will notice the status of your reservation's status has changed.