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Launch Mobility App Guide (Ascend)

Launch Mobility App Guide

This is a guide that outlines the basic functionality of the Launch Mobility app (Ascend).

App Entry

Note: Your admin will send you an invite that will initiate this process. You will receive an email where you will set up a password. Once your password has been created you can begin.

  • Download the Launch Mobility app from the Play Store/App Store
  • Enter your email address
  • Click the Next Button
  • Your service will appear in the Network drop down
  • Enter your password

Home Screen

Here is the home screen for the app. The main navigation bar runs across the bottom of the screen.

It consists of:

  • Home - Return to the home screen
  • Reservation - Start reservation creation flow
    • Reservations can also be created by selecting the Explore call to action button in the middle of the screen
  • Activity - You will see a list of past/present/future reservations
  • Account - Edit/view account details, access Help section, log out

Contact Us

If you should have any questions or need help, you can access the Contact Us page by selecting the ? icon in the upper right-hand corner or by scrolling down to the Get in Touch with us section and selecting the Support & FAQs button.

Reservation Creation

  • Select the Explore button on the home screen
  • On the Filter Your Search screen you will select a reservation type, a pick-up time and date and drop-off time and date
  • Once a time and date have been chosen, choose where to pick up and drop off your vehicle by selecting Locations Nearby

  • A map will appear that lists all locations in your area

Note: If there are no available locations in your area, you can search by entering a city or zip code in the search box

  • You can select all available locations by clicking the Confirm button in the upper right corner
  • If you decide to manually select locations on the map, you will click the Confirm button once you are done

  • Now that your location(s) have been selected, you will return to the Filter Your Search screen where you will see your time and dates along with the location(s) selected
  • In order to view all of the vehicles that meet your search criteria, select Check Availability

  • On the Results screen, you will see a list of Service Groups along with their respective locations

Note: You can make adjustments to your search criteria by selecting the Edit button on the upper right hand side of the screen

Note: Service Groups (and not vehicles) are listed here to ensure proper utilization of your fleet. The system will prevent the same vehicles from being used when there are alternative options. A specific vehicle will be assigned to the reservation at a later time. Don't worry, this time is configurable and can be set in your Reservation Rulesets by the Launch Mobility team.

  • Once you’ve selected a vehicle, you will see the Reservation Detail page with all of the reservation details listed
  • Scroll down and check the box regarding the terms of service and privacy policy. This is required in order to confirm the reservation.
  • If everything looks good, confirm the reservation at the bottom of the screen

Reservation Check In

  • Congratulations your reservation is now confirmed!
  • You will now be sent to the Reservation Activity screen and the reservation you created will be listed in the Active tab.
  • In order to check in to your reservation you can either select the reservation number above the reservation details or select Check In

  • On the Check In screen you will be presented with all of the reservation details, review these to make sure everything is correct
  • You can edit the drop-off time or cancel your reservation on this screen, if necessary
  • Once everything has been confirmed, select Check In

Ongoing Reservation

  • You will be sent to the Reservation Activity screen and you will notice the status of the reservation has changed to In Progress
  • In order to view your ongoing reservation's details, select the reservation number

  • At this point, a virtual key has been created and the device is connected to the vehicle
  • Features such as lock and unlock are now available on the device
  • Congratulations, you’ve successfully created and checked in to an ongoing reservation!
  • During an ongoing reservation, a driver will have the option to edit/extend their drop-off time (if no other conflicting reservations exist) in the Pick up & Drop-off Info section by selecting the edit icon

Reservation Check Out

  • Once your drop off time has arrived, select the Check Out button in order to end the reservation
  • Back on the Reservation Activity screen, your reservation will now appear in the Past tab with the status showing Completed