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The NFC Card: A Quick Start Guide

As a bridge between traditional key management and a fully digital experience, the NFC card provides a familiar method for accessing your vehicle. While our mobile app offers the most comprehensive control over your reservation, the NFC card is an excellent, easy-to-use option for the core functions of locking and unlocking. 


 

This guide will walk through how to use the NFC card to initiate (validate), unlock, and lock the vehicle easily.

  • Create a Reservation

The essential first step is to create an active reservation. The NFC card will only function once a reservation is in place. You can conveniently create one through:

  • The Mobile App
  • The Web Reservation App (WRA) Portal 
  • Requesting assistance from an admin in Mission Control 

2. Starting the Reservation (First Use)


When you arrive at the vehicle for the first time:

  1. Have your NFC card ready.
  2. Perform a "Long Hold": Place your NFC card flat against the card reader and hold it there for a full 7 seconds.
  3. Confirm: After 7 seconds, the reader will indicate that your reservation has successfully started (e.g., with a green light or an audible signal).

  • Important Notes on Starting the Reservation

You'll only need to perform a Long Hold (7 seconds) at the start of your reservation if you've created your reservation very recently. 

  1. Unlocking & locking During the Trip within NFC Card

Once your reservation has begun, you can easily lock and unlock the vehicle doors:

Perform a "Short Tap": Briefly place your NFC card on the reader and immediately remove it. This action will toggle the lock status of the vehicle. The card reader automatically detecting your registered NFC card.

  • Important Notes on Lock & Unlock the Reservation

If the user performs a Long Hold, two things can happen:

  • If the user is not close to meeting the conditions to end the reservation, the light will simply turn yellow, indicating that no action was taken.
  • If the user meets the conditions to end the reservation, it will automatically finalize, and the vehicle will lock. This process depends on the vehicle’s connection status.
  1. End the reservation

You can easily end your reservation through:

  • The Mobile App
  • The WRA (Web Reservation App) Portal 
  • Requesting assistance from an admin in Mission Control 

Alternatively, you can end your reservation using your NFC card:

Perform a "Long Hold": Place your NFC card on the reader and hold it for approximately 7 seconds.

  • Important Note on Ending Reservations with NFC Card:

The ability to end a reservation using your NFC card via a "Long Hold" depends on the specific hardware integrated with your vehicle:

  • For vehicles equipped with Geotab devices: You can use the NFC card (via a 7-second "Long Hold") to finalize your reservation.
  • For vehicles equipped with Invers devices: Ending a reservation with the NFC card is not currently supported. For Invers-equipped vehicles, reservations must be ended using the Mobile App or the WRA Portal. If you need assistance, please contact your fleet administrator, who can end the reservation for you.

  1. Confirmation of End Reservation on the NFC Card Reader:

Reservation Ended (Green Light): If the action is successful, the light will turn green, and the vehicle will lock. It'll know the reservation has ended.

Access Denied (Orange Light): If the access fails, the light will turn orange for the same duration as a successful action. If this happens, please try placing your NFC card on the reader again. 


Key Things to Remember:


  • Reservation First: The NFC card only works with an active reservation.
  • "Long Hold" (7 seconds): Use this only once to initiate your reservation.
  • "Short Tap" (quick tap): Use this throughout your trip to conveniently lock or unlock the vehicle.
  • Alternative Control: If you have trouble with your card, your primary tools for managing the reservation are the Mobile App and the WRA Portal. If those options don't solve the issue, your organization's administrator can also provide support.

We hope this guide ensures a smooth start to your journey! For any questions or assistance, please don't hesitate to contact our support team.