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Troubleshooting Driver's License Scanning Issues

Scanning the driver's license is a crucial step in setting up the account. If you're experiencing difficulties, this guide will help you troubleshoot common issues and successfully verify your license.

Common Problems and Solutions

1. License Not Scanning or App Not Recognizing the ID

  • Poor Lighting: Insufficient or uneven lighting is a common culprit.

    • Solution: Move to a well-lit area. Natural, indirect light (e.g., near a window during the day) is best. Avoid harsh overhead lights or direct sunlight that can cause shadows or glare.

  • Glare or Reflections: Light reflecting off the glossy surface of your license can obscure information.

    • Solution: Angle your license slightly to avoid direct light reflection. Try a different light source or adjust your position.

  • Background Clutter: A busy or patterned background can confuse the scanner.

    • Solution: Place your license on a plain, dark, flat surface (e.g., a dark table or solid-colored book). This helps the app isolate the license.

  • Incorrect Distance/Angle: Holding the phone too close, too far, or at an awkward angle can prevent a proper scan.

    • Solution: Hold your phone steady and directly above the license, ensuring the entire license is within the designated frame on your screen. Adjust the distance until the image on your screen is clear and sharp.

  • Dirty Camera Lens: A smudged camera lens can cause blurry images.

    • Solution: Wipe your phone's camera lens with a soft, clean cloth.

  • Outdated App Version: An older version of the app might have bugs or compatibility issues.

    • Solution: Ensure your mobile app is updated to the latest version. Check your device's app store for updates.

  • Internet Connection: A weak or unstable internet connection can interrupt the scanning process.

    • Solution: Ensure you have a strong Wi-Fi or cellular data connection.

2. Blurry Images After Scanning

  • Camera Shake: Movement during the photo capture can result in a blurry image.

    • Solution: Hold your phone as still as possible. You might try propping your arms on a table or using a stable surface to steady your device.

  • Out of Focus: The camera might not be focusing correctly on the license.

    • Solution: Tap on the screen within the app's camera interface to manually focus on your license before taking the picture.

  • Insufficient Resolution: Your phone's camera settings might be too low.

    • Solution: While less common for modern smartphones, ensure your camera settings are not set to a very low resolution.

3. Incorrect Information After Scanning

  • Glares or Shadows on Critical Data: If glare or shadows are covering specific fields (like name, date of birth, license number), the scanner might misread them.

    • Solution: Refer to "Poor Lighting" and "Glare or Reflections" above. Ensure all text on your license is clearly visible and free of obstructions.

  • Damaged or Worn License: Faded ink, scratches, or wear and tear on your physical license can make it difficult for the scanner to accurately read the information.

    • Solution: If your license is significantly damaged, you may need to obtain a replacement from your local DMV before you can complete the registration process.

  • OCR (Optical Character Recognition) Errors: While rare, the OCR technology can sometimes misinterpret characters.

    • Solution: If the scanned information is consistently incorrect despite following all best practices, contact customer support with a clear photo of your license. They may be able to manually review and correct the information.

4. "Invalid Driver's License" Errors

  • Expired License: The Business requires a valid, unexpired driver's license.

    • Solution: Ensure your license is current and not expired.

  • Specific Country/State Restrictions: While Businesses aims to accept licenses from all Countries, there might be rare instances where a specific Countries and state's license format presents a challenge for the scanning technology.

    • Solution: If you repeatedly get this error for a valid US state-issued license, contact customer support.

  • Minimum Driving Experience/Age: The Business has minimum age and driving experience requirements. If your license indicates you don't meet these, it will be flagged as invalid for membership.

    • Solution: Review the eligibility criteria on the website or in the app to ensure you meet all requirements.

 

Tips for a Successful Scan:

  • Clean your camera lens.

  • Find good, indirect lighting.

  • Place your license on a plain, dark, flat surface.

  • Hold your phone steady and directly above the license, filling the frame.

  • Ensure there is no glare or shadows on the license.

  • Make sure all text is clear and readable.

 

Still Having Trouble?

If you've tried all the troubleshooting steps and are still unable to scan your driver's license or are receiving persistent "Invalid Driver's License" errors, please contact customer support. Provide them with details of the error message you're seeing and the steps you've already taken. They can provide further assistance and potentially offer an alternative verification method.

You can typically find customer support contact information within the "Help" or "Contact Us" section of the mobile app.