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Unsubscribe link for Corporate SMS Notifications

The CAN-SPAM Act, enacted in 2003, is a law that sets the rules for email, establishes requirements for messages, and gives recipients the right to have businesses stop emailing them. As a company that values transparency and respects your preferences, we want to ensure that our communications with you are not only informative but also compliant with this legislation.

We understand the importance of complying with the CAN-SPAM Act, a law enacted in 2003 that governs email communication, ensuring recipients have the right to control their inboxes. Our commitment to compliance means providing you with clear and easy ways to manage your email preferences.

Embedded within our emails to your end users, for our corporate customers, is an unsubscribe link. This link allows recipients to opt out of non-mandatory communications, ensuring they only receive messages that are relevant and useful to them. We believe in empowering your customers to tailor their experience with us according to their needs.

Does this mean they can unsubscribe from everything?

No, only non-essential SMS's

What are considered mandatory SMS Notifications?

  • Booking Confirmation: Reservation creation, update, end, canceled or no-show
  • Terms of Service updates
  • Payment/Invoice emails
  • Password Reset
  • Vehicle Return Instructions

How can you as an admin check if a customer is subscribed to email or SMS?

It’s simple!

Go to your admin dashboard in Mission Control → Customer Information → Additional Information

Click on the down arrow to see if they are subscribed to email and SMS or unsubscribed from email or SMS.

    

How does the customer manage their preferences?

Go to the Account screen in the app → Manage Notifications → Unsubscribe or Subscribe

      

Note: SMS notifications will be limited to 10 messages per customer per day.

If you should have any further quesitons, please feel free to reach out to your Customer Experience Team here at Launch or try out Moby our AI Chatbot in Mission Control!