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What to Do if Your Vehicle Won't Unlock or Start

We know how frustrating it can be when Launch Mobilit app won't connect with your vehicle. Whether you need to see its location, battery status, or any other vital information, a good connection is key. However most of the time, the solution is simpler than it seems. This article will guide you through basic troubleshooting steps for the most common connection problems, so you can get back to full control from your phone.

 

1. Is There a Signal? Communication Is Key!

 

Your app and the telematics device communicate via signals (cellular, Bluetooth). If the signal is weak or nonexistent, the connection will fail.

  • What to Check:

    • Cellular Coverage(if applicable): Are you in an area with good cell service? Sometimes, being in a basement, an underground parking lot, or a rural area with no coverage can be the cause.

    • Bluetooth ): If your system uses Bluetooth to connect (e.g., to unlock the vehicle or start a trip), make sure Bluetooth is enabled on your phone and you are close to the vehicle.

    • Interference: Other electronic devices or large metallic structures can sometimes cause interference.

    • Location: Ensure that it is active when trying to connect to the vehicle.

  • Quick Fix:

    • Move the vehicle: If possible, drive the vehicle to an open area with good cellular coverage.

    • Restart Bluetooth: Turn off Bluetooth on your phone, wait a few seconds, and then turn it back on.

    • Get closer to the vehicle: If you're using Bluetooth, reduce the distance between your phone and the vehicle.

 

2. Check Your Phone and the App!

 

Sometimes, the problem isn't with the vehicle, but with your own phone or the application.

  • What to Check:

    • Outdated App: Apps are constantly updated to improve and fix bugs. If your version is too old, there might be compatibility issues.

    • Temporary App Glitches: Like any software, an app can have a "moment of confusion."

    • Phone Settings: Airplane Mode, Mobile Data: Make sure your phone isn't in "airplane mode" and that you have mobile data enabled (or Wi-Fi, if the app requires it).

  • Quick Fix:

    • Restart the App: Close the app completely (swipe to close it on Android or iOS) and then reopen it.

    • Restart Your Phone: A simple restart can solve many software problems.

    • Update the App: Go to your app store (App Store or Google Play) and check for updates for Launch Mobility app. Install them!

    • Clear Cache (optional): In your phone's settings, you might find an option to "Clear Cache" for the application. This sometimes solves problems without deleting your data.

    • Reinstall the App (last resort): If nothing else works, uninstall and then reinstall the app from the store.

 

IMPORTANT: If the Problem Is Related to Power, Cables, or Vehicle Battery

 

For your safety and the vehicle's, DO NOT attempt to manipulate cables, the telematics device, or the vehicle's battery if you suspect the problem is related to power or physical installation.

These components require specialized handling to avoid damage to the vehicle's electrical system or the device itself.

  • When to Contact Technical Support Immediately:

    • The telematics device has no lights on (or status indicators are not behaving normally).

    • You suspect the device's cables are loose or damaged.

    • The vehicle has trouble starting or the battery is low, and you believe this might be affecting the telematics device.

    • The connectivity issue appeared right after an installation or manipulation of the device.

Please contact the support service of your telematics provider directly (such as Invers, Geotab, or Samsara). They can guide you and, if necessary, arrange for a specialized technical review.